Customer care representative

Job Description

• Job Title: Customer Care Representative
• Industry: Food delivery
• Salary: 100,000
• Location: Life Camp
• Male/Female: Female
• Age: 22-45 years

Role Summary: Responding to messages and copying out order and record keeping, handling complaint and follow up

List of Duties:

– Responding to customer inquiries via phone, email, chat, or in person

– Handling complaints, concerns, and feedback in a professional and empathetic manner

– Resolving customer issues efficiently and escalating complex cases when necessary

– Assisting customers with orders, returns, and exchanges

– Following up with customers to ensure issues are fully resolved

Experience Needed: Minimum 1 year

Educational Level: BSC

Core Competency and Skills:

– Computer literate

– Attention to detail

– Ability to multitask

Necessary certificates, licences and registrations: None

Salary: 100,000

Additional benefits: None

Working time: Shift base 7am-4pm, 1pm-8pm

Working Days: 6 days a week

Accomodation: No

Feeding: Yes

Guarantor: yes, civil servants

08100064382